During my interaction with Ms. Hart [a case manager at the Bankruptcy Center], I found her to be very warm, knowledgeable, professional, along with a genuine willingness to offer needed assistance at anytime.  She was effective in calming my anxieties along with being business savvy.  She displayed a smile, encouragement and effective communication skills in reassuring this client of a smooth process. [The] interaction … was effective in providing a professional service with a calming effect at a time of crisis in a business environment. This client will have no problem referring others to this law firm, just because of my interaction with Ms. Hart.  Thank you!